Reliable. Available. Competent. That's what we mean by service.

We are your partner from the initial idea through to the retrofitting. Over the entire life cycle of the machine or system. Speed, reliability and professionalism are key factors for efficient production processes – also when it comes to service. Whether it is spare parts, maintenance, troubleshooting or modernization. Our specialists not only have an open ear for your concerns, but also the expertise to provide you with fast and reliable assistance. On site or remotely. Whenever you need us.

Life cycle services

We are committed to ensuring the safe and efficient operation of your production. We provide you with a full range of services - starting with a wide variety of high-quality OEM spare parts, wear parts and in-house production parts, which we keep in stock specially tailored to your needs. We naturally handle and supervise their expert installation. After (re-)commissioning by our specialists, we will provide our remote service at short notice. Of course, our service also includes a corresponding warranty. Our service is rounded off by maintenance and servicing contracts, which are customized specifically for your company.

Smart service

Our Smart Service is a range of services that we offer to help you just in case:

You can call our specialists, who will provide you with expert and helpful assistance in the event of acute problems. We can also access your system remotely if necessary. Your advantage: Faults are localized more quickly - and we can initiate specific assistance measures.

Remote control:
No matter where in the world your machine or system is located - we are always remotely nearby. We can swiftly intervene via a securely encrypted VPN connection, if necessary, and help you to minimize downtime immediately.

Digital solution with ida:
ida, our in-house digital analysis software, provides you with an overview of your system at all times, makes it easier to manage, and lets you keep an eye on production: ida records the status and productivity continuously and up to date. By analyzing the operating data, you can optimize the performance of our systems. In addition, ida also allows you to actively handle minor service cases yourself: Detailed training videos show how. That's what we mean by state-of-the-art production.

Safety Solutions

Protective equipment/safety concept:

Better safe than sorry:
On request, we can also provide you with a high-quality safety concept - either as a specific complete solution or with greater flexibility in the form of individual protective equipment elements, such as our protective fence system.

CE conformity:
We also handle the administrative formalities of CE conformity for you in accordance with the European Machinery Directive 2006/42/EC. It stipulates that an interlinking of machines is a "totality of machines", which requires a corresponding declaration of conformity and CE marking of complete systems.

A large number of companies operate production lines with a high level of interlinking. We clarify and assess whether the European Machinery Directive applies to your company.


Even the best machines and systems reach the end of their useful life. That's not a problem. We offer retrofitting services. Our retrofit concepts not only keep your equipment up to date, but also optimize it to your advantage: For example, by saving energy, increasing efficiency and boosting productivity.

ida - The digital platform of state-of-the-art production

ida (intelligent data analytics) lets you keep an eye on your production at all times. IDA eliminates the need for time-consuming information gathering and time-consuming analysis of operational data. Connect your machine/plant to our ecosystem and take advantage of a modular selection of digital services.


Web-based and intuitive!

Apps ensure quick access to system information and data.


System messages at a glance!

The analysis and processing of system messages enables rapid identification of emerging sources of malfunction.


Real-time monitoring of production key figures!

The performance.monitor makes it easy to analyze and process operating and production data.

Our Service

Service hotline
Kraft: +49 180 5804-150
Becker: +49 5248 81108-50

Monday through Friday
6 a.m. - 12 p.m. (CET)

6 a.m. - 12 p.m. (CET)

Please contact me.

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Our contact persons
for service

Tobias Dieckmann

Service management

+49 2944 804-382

Jens Conrad

+49 2944 804-212

Stefan Fischer

Productmanager digitale Services

+49 2944-804 346